CN
Service

Service support

  • Service Support
  • Service Commitment
Equipment upgrade and renovation

Installing cameras or other forms of detection

Detailed consultation
Software customization and upgrade

Customization on demand, free updates and upgrades

Detailed consultation
Testing and testing services

Provide samples to verify screening effectiveness

Detailed consultation
Product solution customization

Customization services for equipment and automation solutions

Detailed consultation
Filter Function Object

Customization services for equipment and automation solutions

Detailed consultation
1 year free warranty Detailed consultation
Lifetime maintenance service Detailed consultation
365 days, 24-hour customer service response Detailed consultation
Online remote technical support Detailed consultation
Unable to solve on-site service within 2 hours Detailed consultation
Product Training

Ruike provides customers with product manuals and training, and the service content is as follows:


  • Machine operation, adjustment methods, and maintenance.
  • Sorting software settings and operations (based on different parts and defects).
  • Diagnosis and handling methods for general faults.
receive information
Video Viewing
Training Center
Hotline service

Set up 24-hour online service to respond to customer after-sales service needs at any time; After sales personnel are on call at any time

emergency

Arrive at the customer's site within 3 hours; Provide solutions within 2 hours and confirm the completion date

defects liability period

Ensure to provide 100% on-site tracking service during the introduction of new equipment; Provide on-site tracking or 24-hour standby service according to customer requirements;

Non warranty period

Provide equipment upgrading and transformation services according to customer requirements